Projects
Automation with a paper trail
Every project here started as a real bottleneck. Filter by technology to find what's most relevant to you.
5 projects
24/7 Coverage
AI-Assisted Support Chatbot Prototype
A first-line AI responder trained on real ticket history, built to catch the questions that shouldn't need a human.
AIAutomationServiceNow
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+40% Throughput
Enterprise AI Adoption & Workforce Integration
Rolling Claude Enterprise into daily Service Desk work — and teaching a lean team how to actually use it.
AIAutomation
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↓ significant Manual overhead
PowerShell Administration & Automation Suite
A library of scripts that turned Active Directory and M365 admin from a full-time chore into a scheduled task.
PowerShellAutomationMicrosoft 365+1
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-15–20% Repeat incidents
Ticket Trend & Problem Analysis Automation
Pareto-style ticket categorization that turned 'we keep seeing this' into a prioritized fix list.
AutomationServiceNow
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350+ Hours recovered / yr
Zero-Touch Imaging Redesign
A rebuilt deployment pipeline that gave 350+ staff hours a year back to the team.
BashPowerShellApple+1
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