Zero-Touch Imaging Redesign

The problem

Manual device imaging was consuming roughly an hour per machine across ~350 annual deployments at Highlights for Children — time that scaled linearly with growth instead of getting cheaper.

The solution

I redesigned the imaging process end-to-end using Bash and PowerShell automation to eliminate manual, repetitive setup steps across both Mac and Windows fleets.

Impact

• Saved approximately 1 hour per machine across ~350 annual deployments
• Recovered 350+ staff hours per year for higher-value work
• Standardized the build across a mixed Mac/Windows environment

Lessons learned

• Cross-platform automation (Mac + Windows) forced cleaner, more portable scripting habits.
• The best automation ROI is often the boring, high-frequency task nobody wants to own.